Pre-Order FAQ

How long does it take to receive my plant once I place my order?

Your order will take approximately 3-4 weeks from the time purchased to the time the plant is delivered. Please note that times may vary depending on how long it takes to apply for a phytosanitary certificate and then import it. In the rare case your order takes longer than 4 weeks we will contact you via email.  

Why should I buy from you and not import myself? 

By ordering through us, we will ensure a happy, healthy plant. You will not only support our small local business, but also support our partnered small Indonesian plant nursery. Instead of worrying about customs rejecting the import, or dealing with extra fees and $70 dollar shipping, we take the stress off your shoulders. All you need to do is pick the plant you want and checkout. We will handle the rest. 

What should I expect? 

Depending on the specific listing, the plants general size and leaf amount will be in the description. The plant you purchase will arrive healthy and with an established root system.

Can I pick the specific plant I want like you do on your website? 

Unfortunately at this time our Pre-Order system does not offer the Actual Botanical Ordering System, which allows you to choose the actual plant you will receive. We are currently working on integrating the option to pick your plant from our supplier.

Do you offer Returns or Refunds for Pre-Orders?

Unfortunately, we do not accept returns or offer refunds once your order is placed. If your plant(s) do arrive damaged please contact us within 24 hours of receiving your order and send 3 photos of the damage to info@actualbotanical.com. If you fail to do so, your refund will be voided. We are always here to help!

Can I cancel my order?

We accept cancelations up to 3 days after your order is placed. If you wish to cancel anytime after the 3rd day you will be charged a 10% restocking fee. 

Are the plants on your Website and Etsy the same 

Yes and no. Our plants are sourced from all over the world and then grown out, cut, propagated, rooted and shipped by us. The pre-order system allows our source to send you plants directly from them. 

Do your plants on your website and Etsy take the same amount of time as the Pre-Order plants?

Our plants from our greenhouse ship in 1-4 days and we ship every Monday and Tuesday, while the importing process can take 3-4 weeks.

What is your minimum order amount for Pre-order?

We currently don’t have a minimum order amount as we understand that sometimes you only want 1 plant. Each plant is priced at a set price and shipping is always $20 regardless of the quantity you order. 

How many plants can I Pre-order at a time?

At this time you can place an order for however many plants you wish to purchase at a time. Please note that we are not able to offer wholesale pricing. 

Is a phytosanitary certificate free? 

Yes, our partner nursery will cover the cost of the certificate.

Do you offer Wholesale? 

At this time we don’t offer wholesale.

There is a specific rare plant I want and you don’t have it, can you find it for me? 

We can! We can’t guarantee we can track down the exact plant you want, however we will try our hardest to fulfill your request. All you need to do is email us, and let us know what you are interested in and we will do our best to find it. Email us at info@actualbotanical.com